Autonomous CX Agents
With Write Access
Create your organization, add billing, and launch AI agents that cancel orders, process returns, and update subscriptions with guardrails, audit trails, and human takeover.
Resolution over deflection. Most support AI is read-only. Ours has write-access: cancel orders, update subscriptions, issue refunds, and escalate with context.
Operational proof
Trusted buying signals for security, finance, and CX teams.
Brands
50+
DTC Brands Trust Us
GMV
$2B+
GMV Processed
Resolved work
1M+
Tickets Resolved
Hours saved
10K+
Hours Saved Monthly
Stripe-backed billing
Secure payment collection and billing ownership at the org level.
Action audit logs
Every sensitive workflow records actor, action history, and timing.
Organization access controls
Workspace-scoped access, billing contacts, and controlled permissions.
Human escalation paths
Agents can hand work to a human with context instead of forcing automation.
See The Difference
15 Minutes → 30 Seconds
Watch how a simple subscription cancellation goes from swivel-chair nightmare to instant resolution.
A New Interface for Ops, See It In Action
The Agentic Console
Watch our AI agents resolve real customer tickets autonomously—pulling order data, executing actions, and responding in seconds.
Autonomous Agents
Your AI-Powered CX Team
Six specialized agents that don't just answer questions — they execute actions via API with full write-access to your commerce stack.
Order Management Agent
Your 24/7 Shopify order guru. Handles cancellations, modifications, WISMO requests, and tagging autonomously while your team focuses on what matters.
Subscription Agent
Automates subscription changes, cancellations, renewals, and plan swaps across Recharge, Stay AI, and SKIO. Zero wait time for customers.
Returns & Exchanges Agent
Processes returns, generates labels, initiates exchanges, and tracks reverse logistics. Seamless Shopify and helpdesk integration.
Warranty Support Agent
Identifies warranty claims, validates eligibility, and processes replacements automatically. Turns post-purchase support into loyalty.
Sales Agent
Always-on revenue engine. Personalizes product recommendations, answers pre-purchase questions, and guides customers to conversion.
Marketing Agent
Data-driven campaigns on autopilot. Triggers Klaviyo flows, personalizes outreach, and turns CX interactions into retention events.
The ResponseCX Impact: Proven Results for DTC Brands
Our autonomous AI agents are trusted by leading brands to dramatically reduce costs, boost customer satisfaction, and drive operational efficiency.
- Customer Satisfaction
- 5/5
- Avg Ticket Handle Time
- 1m 20s
- One Touch Resolution
- 62.61%
- Tickets Closed/Hour
- 246
- First Response Time
- 28s
- Language Proficiency
- 99%
- Communication Quality
- 99%
- Typical ROI
- 15x
Process
From Onboarding to Automation
Start with a clean self-serve setup, then expand with guided support where your workflows need it.
Create Your Organization
Start with the self-serve flow: create the organization, choose Starter or Growth, and add billing in a single path.
Connect Systems & Guardrails
Connect your commerce stack, define escalation rules, and set the approval thresholds that govern cancellations, refunds, exchanges, and handoffs.
Launch and Expand
Go live with one workflow or one channel, then expand across voice, email, chat, and social with guided rollout support when needed.
Integrations
Fully integrated with the stack you already run
Connect ResponseCX to your commerce, support, logistics, and finance tools in minutes. Our MCP-powered integrations keep every action auditable and synced in real time.
- Native integrations with Shopify, Gorgias, Zendesk, Recharge, Loop, Happy Returns, and 40+ more.
- Secure MCP data bridges pull order, subscription, and loyalty context into every conversation.
- Configurable playbooks automate refunds, replacements, subscriptions, and escalations with audit trails.
+40 more out-of-the-box connectors
The operating difference
Built for resolution, not just response.
Traditional support AI helps answer faster. ResponseCX is designed to complete the work, log the action, and escalate cleanly when a human should step in.
Action model
Takes action in connected systems with guardrails.
Responds, routes, or deflects to a human queue.
Billing model
Outcome-based pricing tied to resolved work.
Seat, ticket, or channel pricing regardless of outcome.
Controls
Audit trails, human takeover, and org-scoped access.
Limited workflow visibility once the handoff happens.
Operational depth
Cancels, edits, refunds, and updates through APIs.
Mostly read-only assistance for repetitive questions.
Launch path
Self-serve onboarding with guided rollout available.
Longer services engagement or channel-by-channel setup.
Escalation quality
Hands humans the context, action history, and next step.
Often forwards a transcript and restarts the workflow.
The bottom line: buyers do not need another chatbot. They need an operational system that can resolve work safely.
View pricing and onboardingCase Studies
Trusted by Category Leaders
See how leading DTC brands transformed their CX operations
Wow! It's handling a good number of tickets very well, we are excited! Go Robbie!
$140M+ Wellness Brand • 100 hours/month saved
The speed suggests AI, yet it resonates with a personal, tailored touch that feels remarkably human!
95% faster first response • 200 hours/month saved
Technical warranty claims that used to take 15 minutes are now identified and processed automatically in seconds.
Outdoor Performance Gear • Zero wait time
Customer Success Stories
Real Results from Real Brands
See how Shopify brands are transforming their customer service with measurable ROI
"Impeccable attention to detail and lightning-fast responses. The speed suggests AI, yet it resonates with a personal, tailored touch that feels remarkably human!"
"Through ResponseCX, we use an AI agent to handle the monotonous, time sensitive issues like cancellation requests. He works 24/7 and frees up our reps for questions that require a human touch."
"Very helpful, even on a Sunday! Quick response time and the issue was resolved immediately without us having to do anything."
"Technical warranty claims that used to take 15 minutes are now identified and processed automatically in seconds. Our team can focus on complex cases."
The ROI Math
The Math Your CFO Will Love
For a $100M GMV brand with 15,000 monthly tickets
Current Annual CX Spend
$500k
BPO + tools + management
With ResponseCX
$100K
80% automated at outcome pricing
Annual Savings
$400K
60% OpEx reduction
Illustrative estimate based on average customer data. Actual savings depend on volume, channels, and workflow scope.
Don't Take Our Word For It.
Call Our AI Agent.
Experience ResponseCX firsthand. Call our AI agent and ask it to process a return, check an order, or cancel a subscription. It handles real commerce operations in real-time.
No signup required. Just call.
Frequently Asked Questions
What operators, finance teams, and buyers ask before they launch ResponseCX.
Need pricing detail, procurement help, or a custom rollout plan?
Start self-serve, or bring sales in when you need them.
Starter and Growth launch through onboarding. Enterprise adds procurement, security review, and custom commercial terms without changing the product path.
Starter
$0 due today. Metered outcome billing begins once the agent starts resolving work.
Growth
Monthly platform fee is charged at checkout, then outcome usage bills separately.
Enterprise
SSO, procurement, security review, and commercial terms handled with your buying team.
Secure billing setup - Organization-scoped access - Audit-ready workflows